SoftaLabs

Ref: DA/SoftaLabs/SaaS/2526/08

Digital SaaS Agreement
AI-Driven Web & Mobile Application Services

Unified Platform for
Website, Digital Marketing & CRM

If you are a Digital Marketer / Solopreneur, this is for you

Effective Date: 01-April-2026

Price Locked for 48 Months
Existing Clients: 12 months at current rate

All Plans Include

Landing Pages

Digital Marketing Integration

CRM Integration

Workflow Automation -
Agentic AI

AI Chatbot

Lead Collection, Contact Form,
Blog-Post-Comment

Website Pages -
Home, About, Services, Products, Portfolio, Testimonials, Contact, Privacy, Terms, FAQ

Partner Platform

Realtime Alert & Notification

Service Delivery Workflow

  1. 1

    Plan Selection

    Client selects the desired subscription plan (W10, W25, WP10, WP25, WA25, or Custom).

  2. 2

    Template / Design Selection

    Client selects from available templates/designs or requests custom UI/UX design.

  3. 3

    Advance Subscription Payment

    Setup cost + First-month subscription to be paid in advance to initiate development.

  4. 4

    Delivery

    Website / Application will be delivered within the agreed timeline based on the selected plan.

  5. 5

    Free 15 Days Tech Support

    Complimentary support for minor modifications and issue resolution.

  6. 6

    Subscription Continuation

    Monthly/Annual billing cycle continues as per the subscription terms.

Subscription Plans

All prices in ₹ (INR)

W10

₹ 599 / month
Setup: ₹ 3,000
  • Max 10 sections
  • CMS Admin Panel
  • Cloud Hosting + SSL
  • Domain not included
  • Delivery: 15 days

W25

₹ 799 / month
Setup: ₹ 5,000
  • Max 25 sections
  • CMS Admin Panel
  • Cloud Hosting + SSL
  • Domain not included
  • Delivery: 30 days

WP10 (eCommerce)

₹ 899 / month
Setup: ₹ 7,000
  • W10 + eCommerce
  • Razorpay, SMS, WhatsApp API
  • Cloud Hosting + SSL
  • Domain not included
  • Delivery: 60 days
MOST POPULAR

WP25 (eCommerce)

₹ 999 / month
Setup: ₹ 12,000
  • W25 + Full eCommerce
  • Razorpay, SMS, WhatsApp API
  • Cloud Hosting + SSL
  • Domain not included
  • Delivery: 60 days

WA25 (Web + Mobile)

₹ 1,799 / month
Setup: ₹ 27,000
  • WP25 + iOS & Android Apps
  • Full eCommerce + APIs
  • Cloud Hosting + SSL
  • Domain not included
  • Delivery: 90 days

CX (Custom)

Quotation
Tailored to your needs
  • Custom features
  • Flexible timeline
  • Dedicated support
  • Domain not included

Technical Stack

  • Frontend: React.js / Laravel
  • Backend: Node.js + Express / Laravel
  • Database: MongoDB / MySQL
  • Mobile: React Native
  • Hosting: AWS / GCP / Azure / Hostinger
  • Security: SSL, OAuth2, Audits

Commercial Terms

  • Billing: Monthly/Annual
  • Payments: UPI, NetBanking, Cards, Razorpay
  • Price Lock: 48 months for new clients
  • Termination: 30-day notice, no refunds

Technical Support and Maintenance

1. Complimentary Support

  • SoftaLabs shall provide 15 (fifteen) days of complimentary technical support from the date of delivery of the website service.
  • This support includes website modifications and/or customizations strictly in line with the selected plan.

2. Scope of Support

  • The complimentary support period covers only minor modifications or adjustments necessary for smooth functioning as agreed under the selected plan.
  • Any request for substantial modifications, new features, design changes, or third-party integrations beyond the agreed scope shall not be considered under free support.

3. Post-Support Period

  • Upon completion of the 15-day complimentary support window, all subsequent modifications, updates, or customizations shall be chargeable.
  • Charges will be shared via formal quotation, which must be approved before execution.

4. Exclusions

  • The complimentary support does not cover:
    • Issues caused by unauthorized changes made by the Client or any third party.
    • Hosting/server-related problems, unless explicitly included.
    • Third-party software, plugins, or tools outside the control of SoftaLabs.

Terms & Conditions

1. Third-Party Registrations

We, SoftaLabs, will assist and support only with the domain and all other third-party registrations; however, the domain registration and payment will be made in the client’s name. Similarly, all other third-party registrations—such as for payment gateways, WhatsApp, SMS, etc.—will also be in the client’s name. We, SoftaLabs, shall provide software development, integration, and maintenance services only for the client’s respective services and products as listed in the corresponding subscription plans.

2. Intellectual Property

  • All intellectual property related to the software applications developed will remain the property of SoftaLabs.
  • Clients are granted a non-exclusive, non-transferable license to use the applications during their subscription period.

3. Liability

SoftaLabs will not be liable for any indirect, incidental, or consequential damages arising from the use of the services.

4. Service Level Agreement (SLA)

  • 99.9% uptime.
  • Critical issues will be resolved within 24 hours, and non-critical issues within 72 hours.

5. Governing Law

  • This agreement shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Kolkata, India.

6. Force Majeure

SoftaLabs shall not be responsible for delays or failures in performance due to unforeseen circumstances or causes beyond its control.

7. Modifications

SoftaLabs reserves the right to modify the terms of this agreement with a 30-day notice to the clients.

8. Confidentiality

All client data and proprietary information will be handled with the utmost confidentiality.

Commercial Terms

1. Billing Cycle

  • Monthly or annual billing options available.
  • Discounts available for annual subscriptions.

2. Payment Terms

  • Payments will be collected via UPI, Net Banking, Credit/Debit Card, and payment gateways like Razorpay.
  • Invoices will be generated on the first of each month with a 10-day payment period.

3. Termination and Refund Policy

  • Clients may terminate their subscription at any time with a 30-day notice.
  • No refunds will be issued for the remaining subscription period upon termination.
  • We reserve the right to terminate services for non-payment within 10 days of invoice generation.

4. Confidentiality

All client data and proprietary information will be handled with the utmost confidentiality.

Technical Details

1. Technology Stack

  • Frontend: React.js or Laravel
  • Backend: Node.js with Express.js or Laravel
  • Database: MongoDB or MySQL
  • Mobile Applications: React Native
  • Hosting: Cloud-based (Hostinger/AWS/GCP/Azure)
  • Security: SSL/TLS, OAuth2, regular security audits.

2. Features

  • Responsive Web Design
  • Progressive Web Application (PWA) support
  • Mobile App Development (iOS & Android)
  • Real-time notifications
  • User Management and Authentication
  • Data Analytics Dashboard
  • Integration APIs for external services (Premium Plan)

3. Third-Party Integrations

  • Payment Gateway: Integration with Razorpay or similar.
  • SMS Gateway: Integration with services like Twilio, MSG91 or similar.
  • WhatsApp Gateway: Integration with WhatsApp Business API.

4. Deployment and Maintenance

  • Regular updates and feature enhancements.
  • 99.9% uptime guarantee with 24/7 monitoring.
  • Weekly backups.